Our pool is a heated indoor hydrotherapy pool, it is heated at 32 degrees Celsius. Lessons have a running time of 30 minutes
Q: Where are we?
A: Come through the main entrance of St John of God Mt Lawley Hospital. We are located on the lower ground floor, down the stairs or lift, just past the chapel.
Q: What do I bring to my baby’s swim lesson?
A: Bring swim nappies, bathers, towel and a change of clothes for your lesson. There are plenty of changing stations to change your baby at.
Q: When do classes run?
A: Our lessons run during the school term, however we do run on public holidays.
Q: How much do the lessons cost?
A: Lessons are paid in advance as a term block. An invoice will be issued and payment is to be made by Week 2 of the term. Cancellation will incur a $30 administration fee per child.
- $17 per lesson for 5 months to 3 years
- $18 per lesson for 3 years and over
Q: I’ve missed a lesson what happens now?
A: Lessons that are missed will not be reimbursed or credited unless a doctors/medical certificate is provided. The missed lessons will be deducted from your next terms fees. Please attach your certificate to your next enrolment form for the refund to be deducted from that term.
Q: My child missed a lesson due to being sick/injured/family emergency. Am I able to make this lesson up another time?
A: Make up lessons are available if you are going to miss a lesson due to illness, injury or a family emergency, not for holidays.
Q: What happens if Mercy Baby Swim are unable to run due to unforeseen circumstances?
A: Should Baby Swim be forced to cancel a lesson due to unavailability of staff or malfunction of the facility, parents will receive a credit note to the value of the lesson or a makeup lesson at the end of term at the same day and time of their normal lesson.
Q: How do I pay the fees?
A: If paying by internet banking please pay on receipt of your invoice not when returning enrolment form. Returning your enrolment form by the required date is enough to secure your day and time for the following term. If you have provided your credit card details, your payment will be processed within 2 weeks of the commencement of the new term. Invoices/Receipts will be emailed to you.
Q: I want to enrol my baby into the Mercy Baby Swim program. What class should I enrol them into?
A: That would depend on your babies age:
- Duck 1 6-12 months
- Duck 2 12-18 months
- Duck 3 18-24 months
- Duck 4 24-30 months
- Duck 5 30-36 months
Transition: Once your child turns 3, they transition for a term with no parent in the water. After a term of transition, they move up to Level 1.
Pre school levels 1 to 4 are skill based not age based.
Q: My child is 3 or over and has never attended swimming lessons before and has no experience in the water. What level should I enrol my child in?
A: Transition would be the most suitable level for your child